Privacy Policy

Prime Collective is a media and growth agency based in Austin, Texas. This policy explains what information we collect when you contact us, fill out one of our forms, book a call, or respond to one of our ads, and how we use it.

• Contact details you give us: name, phone number, email address and business name.
• Your answers to form questions, such as the type of business you run, your average job value, your ad budget range and how quickly you reply to leads.
• Booking details when you schedule a call: the time you pick and any notes you add.
• Basic website usage data, such as pages visited, collected through privacy-friendly analytics.

When you submit a lead form on Facebook or Instagram, Meta sends us the information you entered in that form. We only receive what you chose to submit. Meta's own use of your data is covered by Meta's privacy policy.

• To reply to your request and schedule a call with you.
• To prepare for that call, including estimating what ads could do for your business.
• To send follow-up messages about your request by text or email.
• To deliver our services if you become a client.
• To improve our website and marketing.

If you give us your phone number and agree to be contacted, Prime Collective may call or text you about your request, including automated texts such as appointment confirmations, reminders and follow-ups. Consent is not a condition of purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.
• We do not sell, rent or share your mobile number or text messaging consent with third parties or affiliates for their marketing purposes.

We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed:

• Our CRM and messaging platform, which stores leads and sends texts and emails.
• Our scheduling tool, which books calls.
• Meta, when you interact with our Facebook or Instagram ads.
• Our website host and analytics provider.

We may also disclose information if the law requires it.

We keep your information for as long as we need it to respond to you, work with you, or meet legal and accounting obligations. You can ask us to delete it at any time.

• Reply STOP to any text to stop receiving texts from us.
• Use the unsubscribe link in any marketing email.
• Email us to see, correct or delete the information we hold about you.

We use reputable providers and reasonable safeguards to protect your information. No method of sending or storing data is completely secure, so we can't guarantee absolute security.

If we update this policy, we'll change the date at the top of this page.

Questions or requests: contact@prime-collective.io
Prime Collective, Austin, Texas